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© All Rights Reserved. ApplyBlast.com
BTI
The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users, diagnosing and resolving hardware, software, operating system, peripheral, and connectivity issues that exceed Tier 1 capabilities. The role involves managing incidents and service requests within SLAs, documenting actions in the ticketing system, and escalating complex problems to Tier 3 while maintaining clear communication with users.
Headquarters
Santa Fe, New Mexico, United States
Company Size
11-50 employees
Founded
1993
Bicycle Technologies International - A bicycle parts distribution company located in Santa Fe, NM.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BTI.
BTI didn’t post a salary, so this is our estimate from similar listings.
13% below the average for this role