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Associate Manager Client Technology at Altera Digital Health - ApplyBlast

Associate Manager Client Technology

Altera Digital Health

4 months ago

3.1 on Glassdoor

Baroda, India

Onsite

Full Time

Senior

0 applicants

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About this role

A dual-hat Associate Manager leads the L1 Monitoring Operations team to manage alerts, triage incidents, and prevent client impact across infrastructure. This role requires balancing people leadership with hands-on technical acumen in Windows infrastructure, SQL databases, and the Microsoft Azure cloud environment. The leader drives adherence to ITIL processes, champions problem-solving methodologies, and balances demand management for complex operational projects.

Responsibilities

Directly lead, coach, and mentor a team of 10+ Monitoring Analysts
Manage day-to-day operations of L1 monitoring for infra and databases
Champion problem-solving culture using Root Cause Analysis methodology
Ensure adherence to ITIL-aligned processes across team operations
Deliver operational reports and dashboards to stakeholders and leadership

Skills

Qualifications

Bachelor\u2019s Degree in Computer ScienceITIL Foundation CertificationMicrosoft Certified: Azure Administrator

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.