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Offshore CSR at Altera Digital Health - ApplyBlast

Offshore CSR

Altera Digital Health

1 day ago

3.1 on Glassdoor

Chennai, Tamil Nadu, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative manages the retrieval of APS and medical records for US insurance clients, handling provider follow-ups, client communications, and case documentation. This role requires strong attention to detail, manual verification of Protected Health Information, and adherence to HIPAA compliance standards. The position involves working US night shifts to meet productivity targets and resolve escalated cases within agreed turnaround times.

Responsibilities

Manage retrieval of APS and medical records for US insurance clients
Conduct provider follow-ups by phone and email to resolve escalated cases
Ensure compliance with HIPAA guidelines and maintain data quality standards

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

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Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.