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Associate Manager IT Service Delivery at Altera Digital Health - ApplyBlast

Associate Manager IT Service Delivery

Altera Digital Health

4 days ago

3.1 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Associate Manager IT Service Delivery role leads day-to-day IT service management operations, ensuring high-quality technical and application support for client hospitals. The position focuses on building strong client relationships, managing high-performance teams, and driving process excellence to meet service level agreements. This role requires a blend of technical expertise in ITSM platforms and leadership skills to foster team growth and operational stability.

Responsibilities

Lead day-to-day IT service operations and support for client hospital
Manage and support around-the-clock technical and application support processes
Identify operational gaps and facilitate process enhancements and automation strategies

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.