Associate Manager - Reliability Operations (SaaS Support)

Zeta(21 days ago)

Hyderabad, IndiaOnsiteFull TimeManager$110,205 - $145,091 (estimated)Site Reliability Engineering

About this role

Zeta is hiring an Associate Manager, Reliability Operations in Hyderabad to lead 24x7 reliability operations for a high-stakes SaaS banking technology platform. The role focuses on managing a support/operations team and partnering with SRE to ensure stable production operations across multiple sites and deployments. It is a people-leadership position centered on operational accountability and service reliability outcomes.

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Required Skills

SLO Management
Alert Triage
Incident Management
Ticket Escalation
SOP Compliance
Deployment Coordination
Metric Monitoring
Error Budgets
Process Improvement
Risk Assessment

+8 more

Qualifications

Bachelor's Degree
ITIL Foundation

About Zeta

zeta.tech

Zeta is a cloud-native, API-first payment processing platform that helps banks and financial institutions launch and run next‑generation card programs. It offers instant card issuing, transaction processing, and related tooling to create secured, personalized card products. Built for scalability and integration, Zeta emphasizes developer-friendly APIs and modern infrastructure to accelerate product launches and replace legacy systems. Financial institutions use Zeta to modernize card services and deliver real‑time, customizable payment experiences.