New York Botanical Garden
The Associate Manager, Retail Customer Experience supports and continuously improves the Shop's visitor experience by enhancing the customer journey and delivering on service standards. This role serves as the primary driver of training for customer-facing staff and acts as the liaison to the broader visitor-facing functions. The position involves designing engagement programming, managing service recovery, and coaching the team to meet business objectives.
Headquarters
Bronx, New York, United States
Company Size
501-1000 employees
Founded
1891
Experience The New York Botanical Garden, New York’s iconic living museum, educational institution, and cultural attraction.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for New York Botanical Garden.