Associate Manager, Voice of Customer Platform & Program

The Associate Manager, Voice of Customer Platform & Program oversees the day-to-day operations, governance, and continuous improvement of the Voice of Customer platform and program. This role ensures effective administration of customer feedback systems, supports stakeholders across the organization, and drives enhancements to maximize the value of customer listening and actionable insights. The position acts as the primary business owner for the platform, partnering with internal teams and external vendors to drive adoption and business value.