Associate, Product Support
ShopMy(2 months ago)
About this role
A Product Support Associate at ShopMy serves on the Product team to support brands using the ShopMy creator-economy platform. This early-career role offers exposure to a fast-scaling SaaS environment and opportunities to develop technical, product, and customer-facing experience while contributing to product initiatives and customer experience.
Required Skills
- Customer Support
- Troubleshooting
- Escalation
- Documentation
- Knowledge Base
- Cross-Functional Collaboration
- Process Improvement
- Communication
- Google Suite
- Microsoft Office
+6 more
Qualifications
- Bachelor's Degree
About ShopMy
shopmy.usShopMy is a mobile-first social commerce platform and marketplace (shopmy.us) that connects creators, influencers, brands and shoppers through curated, shoppable collections. The site and native app focus on discovery and shopping of creator-led product assortments, with deep links to the app and integrations for marketing and analytics. ShopMy simplifies social shopping by letting users browse influencer collections and purchase products directly through the platform.