Support Specialist
AfterShip(2 days ago)
About this role
A Support Specialist at AfterShip provides customer-facing technical support for a global post-purchase SaaS platform serving eCommerce merchants. The role focuses on ensuring timely, accurate, and empathetic resolution of customer issues while contributing insights to improve product quality and service delivery. It offers exposure to modern SaaS systems and cross-functional collaboration in a fast-paced, distributed team.
Required Skills
- Technical Support
- SaaS
- APIs
- Webhooks
- API Testing
- Python
- JavaScript
- Ticketing Platforms
- Freshdesk
- Zendesk
+8 more
Qualifications
- B.Tech
- M.Tech
- BCA
- MCA
- B.Sc.-IT
- M.Sc.-IT
About AfterShip
aftership.comAfterShip is an all-in-one post-purchase e‑commerce platform that helps merchants track shipments, automate delivery notifications, and manage returns across carriers worldwide. It provides tracking APIs, branded tracking pages, automated email/SMS alerts, returns management tools, analytics, and integrations with major storefronts and carriers to centralize shipping and customer communication. By reducing support inquiries and improving post-purchase transparency, AfterShip helps online retailers boost customer satisfaction and lower operational costs.