Associate, Real Time Management
Philip Morris International(1 month ago)
About this role
The Associate, Real Time Management at Concentrix specializes in monitoring real-time contact center performance to ensure operational efficiency and timely responses. This role involves collaboration with scheduling and forecasting teams, addressing intraday variances, and serving as a communication bridge between operations and client teams.
Required Skills
- Real-Time Monitoring
- Incident Management
- Data Analysis
- Collaboration
Qualifications
- Graduation in any stream
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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