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Workforce Services Senior Analyst-Messaging at Accenture - ApplyBlast

Workforce Services Senior Analyst-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Workforce Services Senior Analyst at Accenture manages real-time call center operations and strategic workforce planning. The role involves using analytics to forecast call volumes, adjust intraday staffing allocations, and optimize scheduling to ensure service levels are met.

Responsibilities

Monitor intraday call center performance metrics
Adjust staffing allocations based on real-time demand
Forecast future call volumes using historical data
Optimize agent scheduling to minimize costs and idle time
Impair incident and IVR management for customer experience

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.