Associate Solutions Architect

The Associate Solutions Architect serves as a customer-facing technical expert for Drata's commercial customer segment, focusing on driving retention, technical health, and platform adoption through signal-based engagement and targeted guidance. This role involves partnering with Customer Success Managers to support customers in achieving continuous compliance while contributing to scalable digital programs like Drata Academy content and technical workshops. The position requires balancing direct customer interaction with the development of self-service resources to enhance customer self-sufficiency and reduce support volume.