Associate Support Representative

Braze(3 days ago)

HybridFull TimeJunior$50,000 - $64,400Customer Support

About this role

Braze is seeking an Associate Support Representative to join their global customer support team. The role involves acting as a product expert, diagnosing technical issues, and helping customers maximize platform adoption, all within a collaborative environment. The position offers opportunities to develop technical skills and contribute to a fast-growing company in the customer engagement industry.

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Required Skills

HTML
CSS
APIs
SQL
Zendesk
Salesforce
Postman
Snowflake
Troubleshooting
Customer Support

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.

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