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Associate tech support technician (Hybrid Draper, UT) at Progressive Leasing - ApplyBlast

Associate tech support technician (Hybrid Draper, UT)

Progressive Leasing

5 months ago

3.6 on Glassdoor

Draper, Utah

Hybrid

Full Time

Junior

0 applicants

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About this role

An Associate Tech Support Technician at Progressive Leasing provides critical technical support to employees via phone, chat, and email within a hybrid NOC environment. The role involves resolving hardware and software issues, managing system administration tasks, and escalating complex tickets to ensure the health and availability of company systems.

Responsibilities

Respond to incoming phone calls and live chats for technical support requests
Diagnose and resolve hardware and software issues for desktops and laptops
Escalate complex incidents and provide status updates to stakeholders
Manage system administration duties including user logins and account support
Document and track technical problems to ensure timely resolutions

Skills

About Progressive Leasing

progleasing.com

Headquarters

Draper, Utah, United States

Company Size

1001-5000 employees

Founded

1999

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Progressive Leasing is a lease-to-own financing platform that enables consumers to shop at major retailers without requiring a traditional credit history. Customers can apply for a lease approval and use it to acquire products — including electronics, appliances, furniture, jewelry, and more — from a wide network of partner retailers such as Best Buy, Lowe's, Walmart, and Mattress Firm. The company offers flexible, automatic payment scheduling and provides an easy path to ownership through its rental/lease agreement model.