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Associate Technical Support Engineer at Light & Wonder - ApplyBlast

Associate Technical Support Engineer

Light & Wonder

1 day ago

3.7 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Associate Technical Support Engineer provides enterprise-level assistance to users by monitoring ticket queues, managing access requests, and troubleshooting basic technical issues. The role involves diagnosing problems, utilizing remote desktop connections for immediate support, and escalating complex issues to internal development teams. This position ensures smooth application functionality and delivers prompt solutions to end users through email and chat.

Responsibilities

Monitor ticket queues and resolve basic technical issues
Conduct remote troubleshooting and diagnose application problems
Route complex issues to internal development teams

Skills

About Light & Wonder

lnw.com

Headquarters

Las Vegas, Nevada, United States

Company Size

5001-10000 employees

View Profile

Light & Wonder is a leading cross-platform global games company that develops and publishes gaming content for land-based casinos, online, and mobile channels. The company operates across gaming, iGaming, and social gaming segments, offering cutting-edge content and technology to players worldwide. Its subsidiaries include SciPlay and Grover Gaming, and its games are distributed through multiple platforms and formats.