Associate WFM Analyst, LiveCall
Brightree(2 months ago)
About this role
The Real-Time Coordinator at Brightree (a ResMed company) supports contact center operational performance for cloud-based patient management services. The role serves as the primary intraday operations contact, helping ensure service continuity and adherence to staffing plans to maintain high-quality customer experiences.
Required Skills
- Real-Time Monitoring
- Workforce Management
- Five9
- Verint
- Telephony
- Reporting
- Excel
- CRM
- SLA Management
- Data Analysis
+2 more
About Brightree
brightree.comSaaS Software solutions for HME & pharmacy providers helps automate you business and enables you to deliver a world-class patient experience
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