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Authorized Service Agents (ASA) Manager at marmonholdings.com - ApplyBlast

Authorized Service Agents (ASA) Manager

marmonholdings.com

3 months ago

Brooklyn Park, MN

Hybrid

Full Time

Senior

0 applicants

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About this role

The Authorized Service Agents (ASA) Manager governs and improves field service execution for a network of certified service partners, ensuring high-quality repairs and cost discipline. This role involves defining governance standards, managing performance metrics, and collaborating cross-functionally with engineering and training teams to optimize the aftermarket service delivery model. The leader is responsible for eliminating execution variability, enforcing certification compliance, and driving continuous improvement in first-time fix rates.

Responsibilities

Define and enforce governance standards for authorized service agent execution
Manage ASA performance scorecards and drive corrective actions for underperforming partners
Collaborate with engineering and training teams to improve diagnostics and repair workflows
Monitor warranty compliance and reduce unnecessary dispatch costs
Design scalable field service processes aligned with installed base growth

Skills

Qualifications

Bachelor's degree in Business, Operations, Engineering, or related field7+ years of experience in field service or aftermarket operations leadershipExperience managing third-party service networks