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Automotive Call Center Representative at NICE - ApplyBlast

Automotive Call Center Representative

NICE

2 months ago

3.8 on Glassdoor

Sioux Falls, South Dakota, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Automotive Call Center Representative will handle inbound and outbound calls, texts, and appointment scheduling for service customers at Sioux Falls Ford Lincoln. The role involves high‑volume calling, customer follow‑up, and coordination with service and parts teams while following scripts and dealership guidelines.

Responsibilities

Handle inbound and outbound calls to schedule service appointments
Communicate with customers via phone, email, and text for service coordination
Collaborate with service management and advisors to ensure appointment accuracy

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.