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Automotive Case Management (Remote) at Concentrix - ApplyBlast

Automotive Case Management (Remote)

Concentrix

5 months ago

3.3 on Glassdoor

Remote

Contract

Junior

0 applicants

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About this role

The Automotive Case Management Representative resolves technical inquiries and customer concerns regarding automotive products via phone, chat, or email. This remote role involves collaborating with dealerships and internal teams to diagnose issues while utilizing a standardized knowledge base, all while delivering exceptional service to clients.

Responsibilities

Respond to escalated automotive product questions and concerns
Resolve customer inquiries using standardized processes
Coordinate with dealerships to gather necessary information
Communicate with customers via email, text, or chat
Reference internal knowledge base to solve technical issues

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.