AVP, Availability Management

The AVP, Availability Management leads USAA's Availability Command Center, overseeing operational execution, major incident management, and service restoration across the organization. This senior leader ensures critical business services remain available, drives resiliency initiatives, and coordinates executive communications during incidents. The role requires 10+ years in technology operations and 6+ years of people leadership, with a focus on incident response, risk mitigation, and 24x7 operational readiness.