AVP, Client Experience Operations
Sotheby's(5 days ago)
About this role
A Client Experience Operations Manager at Sotheby's oversees the management and optimization of call center systems, leads omnichannel transformation initiatives, and manages workforce strategies. They collaborate cross-functionally to enhance customer experience and analyze data to identify insights, supporting global initiatives.
Required Skills
- Excel
- Data Analysis
- Project Management
- Customer Service
- Automation
- AI
- Cross-functional Collaboration
- Performance Monitoring
- Process Improvement
- Dashboard Development
About Sotheby's
sothebys.comSotheby’s is a leading global auction house that conducts auctions and private sales of fine art, jewelry, watches, wine, decorative arts, Asian art and more. It offers specialist valuation, advisory and collection services alongside in-person salerooms and robust online bidding and private-sale platforms for collectors, institutions and dealers. Founded in 1744, Sotheby’s combines deep curatorial expertise and market insight to market, authenticate and sell high-value and rare works worldwide.
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