AVP, Customer Experience Transformation
Unum(16 days ago)
About this role
Unum is seeking a senior leader to define and implement the company's customer experience strategy. This role involves leveraging customer insights, fostering a customer-centric culture, and driving improvements to enhance customer satisfaction, retention, and business growth.
Required Skills
- Customer Insights
- CX Strategy
- Data Analysis
- Stakeholder Management
- Customer Journey
- Voice of the Customer
- NPS
- CX Metrics
- Agile
- Leadership
About Unum
unum.comUnum provides comprehensive financial insurance products to industries of all sizes. Leader in disability insurance, life insurance, compliance and developing HR technology solutions for our clients.
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