Assistant Director Customer Experience

Federal Home Loan Bank of Chicago(1 month ago)

HybridFull TimeDirector$125,825 - $221,275Customer Experience

About this role

The Assistant Director, Customer Experience at FHLBank Chicago leads enterprise customer experience programs to improve how member financial institutions interact with the bank. This role drives organization-wide CX strategy and partners with leadership to shape priorities and outcomes. The position helps embed a customer-centric culture and guides cross-functional initiatives that influence member satisfaction and engagement.

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Required Skills

Customer Experience
CX Strategy
Voice Of Customer
Journey Mapping
Service Design
Cross-Functional Leadership
Change Management
Customer Insights
CX Metrics
NPS

+5 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Marketing

About Federal Home Loan Bank of Chicago

fhlbc.com

The Federal Home Loan Bank of Chicago (FHLBank Chicago) is a member of the Federal Home Loan Bank System, providing financial and liquidity support to its member financial institutions. Through its various products and services, it helps strengthen the housing finance system and promotes community investment in the region. FHLBank Chicago offers advances, mortgage purchasing programs, and various competitive financing options to support affordable housing and economic development in its member communities. The bank's commitment to enhancing its members' ability to lend and invest effectively underscores its role as a pivotal resource in the financial sector.

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