AVP/VP, Client Service Manager

The AVP/VP, Client Service Manager establishes and manages relationships with commercial banking clients to enhance the overall client experience at Cathay Bank. This role involves serving as the primary contact for day-to-day transactions, product implementation, and service-related matters while collaborating with Relationship Managers. The incumbent is responsible for retaining and growing client portfolios, resolving complex concerns, and ensuring operational excellence and risk management compliance.