AWS Cloud Engineer

TTEC Digital(2 years ago)

RemoteFull TimeJunior$48,273 - $65,137 (estimated)Information Technology

About this role

The AWS Cloud Engineer role at TTEC Digital focuses on supporting and improving cloud-based systems that power customer experience solutions. The position involves managing incidents and problems, analyzing operational data, and collaborating with internal teams and vendors to maintain and enhance client environments. The engineer will work with AWS serverless technologies and modern programming languages to implement and refine technical solutions. This role is based in Manila with a remote work arrangement.

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Required Skills

Incident Management
Problem Management
ITIL Framework
Trend Analysis
Root Cause Analysis
Ticketing Systems
Call Reviews
Vendor Management
AWS Serverless
JavaScript

+8 more

About TTEC Digital

ttecdigital.com

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.