Client Success Team Lead

TTEC Digital(27 days ago)

RemoteFull TimeManager$133,659 - $176,499 (estimated)Customer Success

About this role

The Client Success Team Lead at TTEC Digital is responsible for both leading a team of Client Success Managers and directly managing a portfolio of low-touch/tech-touch clients. The role focuses on ensuring seamless delivery and measurable outcomes for clients while standardizing processes and leveraging data and automation for scale. This position operates in a fully remote environment aligned to US-based time zones and supports AI-enabled customer experience solutions. The Team Lead also acts as a liaison between the client success team and senior leadership to surface insights and drive continuous improvement.

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Required Skills

Team Leadership
Talent Acquisition
Onboarding
Performance Management
Coaching
Process Improvement
Workflow Design
CRM Tools
Analytics Tools
Automation Tools

+16 more

About TTEC Digital

ttecdigital.com

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.