AWS Solutions Engineer
TTEC Digital(1 month ago)
About this role
The Solutions Engineer will support TTEC Digital's AWS Contact Center practice by developing customer-facing technical solutions and architectures. The role focuses on pre-sales and go-to-market initiatives, translating business requirements into technical delivery plans, and creating enablement materials. It also involves maintaining solution documentation and internal knowledge bases to support delivery teams. This position is fully remote from Manila while aligning to US-based time zones.
Required Skills
- Technical Pre Sales
- Solutions Engineering
- Contact Center Consulting
- Amazon Connect
- AWS Lambda
- AWS Lex
- Amazon S3
- Amazon DynamoDB
- CloudFormation CDK
- Contact Center Platforms
+10 more
Qualifications
- Bachelor's Degree in Computer Science
- Bachelor's Degree in Engineering
- AWS Solutions Architect Certification
- AWS Developer Certification
About TTEC Digital
ttecdigital.comTTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.