B2B Operations Team Lead - Remote
Magic
About this role
The role involves leading a team of virtual assistants by coaching, managing performance, and ensuring high client satisfaction. It requires strategic oversight, operational excellence, and hands-on team development to deliver exceptional service and achieve key performance metrics.
Skills
Qualifications
About Magic
getmagic.comGetMagic (Magic) is an on‑demand concierge and virtual-assistant platform that provides human-powered — often AI-augmented — assistants to handle tasks like scheduling, travel and restaurant bookings, research, content creation, and general admin or errands. Users interact via chat or email and can choose subscription plans or enterprise/team solutions for dedicated support and streamlined workflows. The service emphasizes fast turnaround, high-quality white‑glove execution, tool integrations, and privacy to help individuals and teams offload time-consuming tasks.
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About Magic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Magic.
Salary
$48k – $72k
per year