Banking Operations Team Lead - Claims German Market (Relocation to Madrid)

N26(11 days ago)

HybridFull TimeManager$83,000 - $98,000Banking Operations

About this role

This role is based in Madrid and involves leading operations for Claims handling in the German market at N26. The focus is on managing a team, overseeing process governance, ensuring compliance, and continuously improving customer and operational outcomes.

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Required Skills

Claims Management
Process Governance
Regulatory Compliance
Stakeholder Management
Data Analysis
Team Leadership
Project Management
Outsourcing
Risk Management
Operational Excellence

About N26

n26.com

N26 is a mobile-first digital bank that offers personal and business current accounts, Mastercard debit cards, and in-app money management tools like budgeting, sub-accounts (Spaces), and real-time transaction notifications. The service emphasizes a clean, simple user experience and fast account opening from a smartphone, and is trusted by millions across its markets. Headquartered in Europe, N26 primarily serves European customers; its U.S. operations were discontinued and U.S. accounts have been closed. The company also provides tiered premium plans with additional travel and lifestyle benefits.

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