Base Management Manager, Early Life and Moves
Brightspeed
About this role
This role involves developing strategies to reduce customer churn within the first 90 days and managing the base management strategies for customers experiencing a move. It requires collaboration with multiple teams to ensure customer retention, optimize onboarding, and enhance customer experience during critical lifecycle moments.
Skills
About Brightspeed
brightspeed.comBrightspeed is a consumer and business internet provider offering fiber and broadband plans with ultrafast speeds and no annual contracts. It provides residential and small‑business services plus online tools to check availability, manage accounts, pay bills, and run speed tests. Customers choose Brightspeed for fiber-focused reliability, straightforward plans, and regional customer support.
About Brightspeed
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$104k – $140k
per year