BDC Representative | Hourly

The Service BDC Representative at Olympia Kia serves as the primary point of contact for customers, managing inbound and outbound calls to schedule appointments, resolve concerns, and provide follow-up communication. This role focuses on creating a positive customer experience before customers arrive at the dealership by assisting with maintenance, diagnostic, and repair scheduling. The position requires strong communication skills, the ability to handle high call volumes, and proficiency in using dealership software systems.