BDC Representative | Hourly

The Service BDC Representative at Olympia Kia serves as the primary point of contact for customers, managing inbound and outbound calls to schedule appointments, resolve concerns, and provide follow-up communication. This role focuses on creating a positive customer experience before they arrive at the dealership by assisting with maintenance, diagnostic, and repair scheduling. The position requires strong communication skills and the ability to work in a fast-paced, high-volume phone environment.