BDC Service Supervisor

Holman(1 month ago)

HybridFull TimeManager$72,950 - $103,955Customer Service

About this role

Holman is hiring a BDC Service Supervisor to oversee day-to-day operations of the Business Development Center and supervise BDC staff to support customer satisfaction and departmental performance. The role partners with dealership management and internal teams to drive BDC effectiveness and reporting. This position is hybrid and based in New Jersey.

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Required Skills

Team Leadership
Staff Scheduling
Performance Coaching
Customer Service
Call Handling
Inbound Calls
Outbound Calls
Script Development
KPI Reporting
Productivity Monitoring

+5 more

Qualifications

Bachelor’s Degree

About Holman

holman.com

Holman is a leading provider of fleet management solutions and automotive services, committed to delivering personalized and innovative services to businesses. With expertise in optimizing fleet performance and enhancing operational efficiency, Holman offers a holistic approach to management, ensuring client needs are prioritized. The company's focus on understanding client operations allows them to create customized solutions that drive business success. Holman has been a trusted partner in the automotive industry since 1924, leveraging a blend of technology and personal service.

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