Benefitfocus Sr. Customer Operations Specialist, Public Sector
Voya Financial(2 months ago)
About this role
The Sr. Customer Operations Specialist at Benefitfocus is responsible for addressing customer product inquiries and resolving concerns that arise during installation and operation of software applications. This role involves troubleshooting technical issues and conducting thorough documentation to enhance product quality and support development efforts.
Required Skills
- Customer Support
- Data Analysis
- Problem Solving
- Salesforce
- Technical Documentation
Qualifications
- H.S. diploma/GED required
- B.S. or B.A. degree highly preferred
About Voya Financial
voya.comWe help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.
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