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Bilingual Client Retention Specialist at Beyond Finance - ApplyBlast

Bilingual Client Retention Specialist

Beyond Finance

2 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Bilingual Client Retention Specialist at Beyond Finance serves as the primary point of contact for customers enrolled in financial hardship programs, focusing on retaining clients and helping them navigate options to become debt-free. The role involves educating clients, deescalating upset situations, and utilizing CRM systems to track progress and provide customized financial solutions. This position requires strong communication skills, empathy, and the ability to work in a fast-paced environment while meeting retention targets.

Responsibilities

Educate clients on financial hardship programs and available options
De-escalate upset clients and empathize with their financial difficulties
Analyze client financial situations to develop customized debt-free solutions

Skills

About Beyond Finance

beyondfinance.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

2016

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Beyond Finance is a technology-enabled debt relief firm that helps consumers move beyond debt by negotiating with creditors, arranging debt-settlement and consolidation programs, and offering access to debt-relief loans. It combines personalized financial assessments with a data-driven platform and licensed counselors to design affordable repayment plans, reduce balances, and lower interest for clients nationwide. The company provides ongoing account management, credit education, and works with financial partners to streamline enrollment and payouts. Consumers choose Beyond Finance for hands-on negotiation support, transparent fees, and measurable savings.