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Bilingual Client Success Manager (Direct Partnerships) at Maple - ApplyBlast

Bilingual Client Success Manager (Direct Partnerships)

Maple

1 day ago

3.6 on Glassdoor

Toronto, Ontario, Canada

Hybrid

Full Time

Medior

0 applicants

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About this role

The Bilingual Client Success Manager manages a portfolio of Enterprise and Strategic accounts, leading program launches, onboarding, and business reviews to drive renewals, expansion, and retention. This role requires full bilingual fluency in French and English to build trust-based relationships and act as a strategic advisor for clients. The position involves cross-functional collaboration with Sales, Marketing, Product, and Support teams to ensure a seamless client experience and achieve Net Revenue Retention targets.

Responsibilities

Lead program launches and onboarding for enterprise and strategic accounts
Manage complex multi-stakeholder relationships and drive renewals and expansion
Conduct business reviews and translate data into actionable strategic recommendations

Skills

About Maple

getmaple.ca

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2015

View Profile

Maple is a Canadian virtual healthcare company that connects patients with licensed healthcare providers online for medical consultations, prescriptions, and other telehealth services.