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Bilingual Collections Specialist at Truliant Federal Credit Union - ApplyBlast

Bilingual Collections Specialist

Truliant Federal Credit Union

5 months ago

Winston-Salem, NC

Onsite

Full Time

Senior

0 applicants

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About this role

The Collections Specialist II manages delinquent accounts at a credit union by engaging members to negotiate payment arrangements and resolve outstanding balances. This role requires utilizing skip-tracing tools, documenting communications accurately, and mentoring entry-level specialists while adhering to debt collection regulations.

Responsibilities

Engage members via phone and email to initiate collection efforts
Negotiate realistic repayment plans and track outstanding balances
Document all communications and payment arrangements accurately
Mentor junior specialists on complex collection cases
Identify signs of financial distress to offer loan modifications

Skills

Qualifications

High School Diploma or equivalentBilingual proficiency (English/Spanish)

About Truliant Federal Credit Union

truliantfcu.org

Headquarters

Winston-Salem, North Carolina, United States

Company Size

501-1000 employees

Founded

1952

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Choose Truliant for your personal or business banking needs. We offer a wide array of accounts and services, with some of the most competitive rates on the market.