Bilingual Corporate Resolutions Specialist (Blue Ash, OH) (Spanish/English)
Green Dot(1 month ago)
About this role
The Bilingual Corporate Resolutions Specialist is a mid-level role on Green Dot’s Customer Escalations team based in Blue Ash, OH. The position serves as a customer advocate, representing escalated customer concerns across the company and helping to drive improvements to processes and products. It requires bilingual English-Spanish proficiency and several years of customer service experience.
Required Skills
- Customer Service
- Escalation Management
- Bilingual Spanish
- Conflict Resolution
- Negotiation
- Problem Solving
- Communication
- MS Office
- Data Entry
- Root Cause Analysis
+1 more
About Green Dot
greendot.comGreen Dot Corporation is a financial technology and banking platform that specializes in providing mobile bank accounts and debit card solutions. Their services include a Cash Back Bank Account that offers users the opportunity to earn rewards, along with features like free cash deposits and access to a network of ATMs for free withdrawals. Green Dot aims to simplify banking and enhance financial inclusion, serving both consumers and businesses with innovative prepaid and cash management solutions.
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