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Bilingual Customer Success Manager, UK at Cision - ApplyBlast

Bilingual Customer Success Manager, UK

Cision

18 days ago

3.2 on Glassdoor

United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The Bilingual Customer Success Manager, UK manages a high-volume portfolio of Enterprise and Commercial customers using a tech-touch engagement model to drive product adoption, engagement, and retention. The role involves leveraging tools like Planhat and automation to proactively identify risk and guide customers toward success while partnering cross-functionally to deliver a seamless experience. German and English proficiency is required for this position.

Responsibilities

Manage high-volume portfolio of customers through tech-touch engagement model
Monitor customer health signals to proactively mitigate risk and drive adoption
Execute playbooks and workflows to support onboarding and product adoption

Skills

About Cision

cision.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

1867

View Profile

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.