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Bilingual Customer Support Coordinator at Maple - ApplyBlast

Bilingual Customer Support Coordinator

Maple

1 month ago

3.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Maple is seeking a Bilingual Customer Support Coordinator to serve as the first point of contact for patients, providers, and prospective customers. This fully remote role involves managing a high volume of live chat and email inquiries in English and French, troubleshooting platform issues, and escalating complex cases to ensure a seamless support experience. The position requires flexibility to work evening, weekend, and holiday shifts within Canada.

Responsibilities

Handle live chat and email inquiries for patients and providers
Troubleshoot platform issues using established workflows
Escalate complex cases to appropriate internal teams

Skills

About Maple

getmaple.ca

Headquarters

Toronto, Ontario, Canada

Company Size

51-200 employees

Founded

2015

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Maple is a Canadian virtual healthcare company that connects patients with licensed healthcare providers online for medical consultations, prescriptions, and other telehealth services.