Bilingual Help Desk

IFABCORP

4 months ago

Remote

Full Time

Junior

0 applicants

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About this role

A Bilingual Desk Clerk at iFAB Corp handles high-volume phone calls in English and Spanish, provides customer support, schedules appointments, and manages administrative tasks.

Responsibilities

Manage high-volume incoming and outgoing calls in English and Spanish
Provide accurate information and assistance to clients and internal teams
Schedule appointments, follow up on inquiries, and maintain call logs
Handle customer concerns professionally and escalate issues when necessary
Perform general administrative tasks such as data entry and email correspondence

Skills

Qualifications

Fluency in English and Spanish (spoken and written)Excellent verbal communication and active listening skillsStrong customer service orientationAbility to handle continuous phone work for extended periodsProficiency in basic computer applications