Member Experience Specialist (Bilingual)

Base Power(1 month ago)

Austin, TXOnsiteFull TimeJunior$55,566 - $74,417 (estimated)Growth

About this role

A Member Experience Specialist (Bilingual) at Base is responsible for delivering high-quality support to customers through various communication channels, ensuring a seamless experience with the company's innovative products. The role involves troubleshooting issues, collaborating with internal teams to enhance the customer journey, and acting as the "voice of the customer" to gather feedback. Fluency in Spanish is required, and the specialist must demonstrate strong communication skills, analytical thinking, and the ability to thrive in a fast-paced, technology-driven environment.

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Required Skills

Customer Support
Problem Solving
Communication Skills
Documentation
Product Knowledge
Onboarding Support
Feedback Gathering
Process Improvement
Attention to Detail
Time Management

+5 more

Qualifications

Fluency in Spanish (written and spoken)

About Base Power

www.basepowercompany.com

Base Power is an innovative energy provider based in Texas, offering an approach that combines affordable electricity with a robust home backup power solution. The company installs battery systems directly in homes, ensuring reliable power during outages while providing energy at below-market rates. Base Power's customers benefit from seamless transitions between grid power and battery backup, with automatic management that prevents service disruption. Through its unique business model, Base balances power in the grid and offers its services without the hefty upfront costs typically associated with energy solutions.