Bilingual Licensed Customer Service Agent

This role serves as the primary point of contact for homeowners across 14 states, providing fast, empathetic, and accurate support regarding policies, payments, and coverage questions. The agent handles high-volume inbound and outbound interactions via phone, chat, and email while ensuring policy compliance and customer satisfaction. This position requires an active Property & Casualty license and bilingual proficiency to deliver knowledgeable guidance in a remote, fast-paced environment.