Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(12 days ago)

HybridFull TimeMedior$50,000 - $50,000Care Management

About this role

Pair Team is hiring a full-time Bilingual Member Services Representative (Lead Case Manager) to engage and support high-need Medicaid/Medicare members, including those with serious mental illness, substance use disorder, homelessness, and complex medical needs. The role is part of a tech-enabled medical group delivering whole-person care, leveraging AI and automation to reduce administrative burden. The position is primarily remote with occasional (2-3x/month) community on-site visits in California.

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Required Skills

Bilingual Spanish
Care Management
Telehealth
Cultural Fluency
Empathy
CRM
Excel
Organization
Multitasking
Motivational Interviewing

+1 more

Qualifications

Valid Driver's License
Auto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.