Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(12 days ago)

HybridFull TimeMedior$50,000 - $50,000Care Management

About this role

Pair Team is hiring a full-time Bilingual Member Services Representative (holding the title of Lead Case Manager) to engage and support individuals with serious mental illness, substance use disorder, homelessness, and high medical needs. The role is part of a tech-enabled, interdisciplinary care model focused on whole-person care and uses AI and automation to streamline coordination and reduce administrative burden. The position is primarily remote with occasional community-based on-site visits in California.

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Required Skills

Bilingual Spanish
Telehealth
Cultural Fluency
Empathy
Collaboration
Organization
CRM
Excel
Video Conferencing
Motivational Interviewing

Qualifications

Valid Driver's License
Auto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.