Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(12 days ago)

HybridFull TimeMedior$50,000 - $50,000Care Management

About this role

The Bilingual Member Services Representative (Lead Case Manager) at Pair Team is a full-time role focused on engaging high-need Medicaid and Medicare members—particularly those with serious mental illness, substance use disorder, homelessness, or complex medical needs—to connect them with whole-person care. The role supports Pair Team's interdisciplinary, tech-enabled care model and is primarily remote with periodic in-community visits.

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Required Skills

Bilingual
Telehealth
Case Management
Outreach
CRM
Motivational Interviewing
Cultural Fluency
Empathy
Organization
Excel

Qualifications

Valid Driver's License
Auto Liability Insurance

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.