Bilingual Member Services Representative (Remote, Spanish Speaking)

Pair Team(12 days ago)

HybridFull TimeSenior$50,000 - $50,000Care Management

About this role

A full-time Bilingual Member Services Representative (Lead Case Manager) role at Pair Team focused on engaging and supporting high-need Medicaid/Medicare members with complex behavioral, social, and medical needs. The position supports a tech-enabled, whole-person care model delivered primarily remotely with periodic community-based on-site visits. The role emphasizes building trust and connecting members to clinical and community resources to improve care continuity and outcomes.

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Required Skills

Bilingual
Telehealth
CRM
Case Management
Care Coordination
Motivational Interviewing
Cultural Fluency
Empathy
Excel
Outreach

Qualifications

Valid Driver’s License
Auto Liability Insurance
Pre-employment Background Check

About Pair Team

pairteam.com

Pair Team is a care‑coordination platform that connects vulnerable patients with local care teams to remove barriers and help them access the right physical, mental, and social services. The platform pairs technology-driven referral and workflow tools with on‑the‑ground care teams (care coordinators, navigators, and community partners) to route services, schedule support, and track outcomes. Pair Team partners with health systems, payers, and community organizations to close gaps in care and address social determinants of health. Organizations use Pair Team to improve access, engagement, and measurable outcomes for high‑need populations.