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Bilingual Member Support Specialist at SmithRx - ApplyBlast

Bilingual Member Support Specialist

SmithRx

1 month ago

3.7 on Glassdoor

Lehi, Utah, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

SmithRx is seeking a Bilingual Member Support Specialist to assist members with their pharmacy benefits through inbound and outbound calls in both English and Spanish. The role focuses on delivering world-class customer service, resolving complex inquiries, and educating members about their benefits while maintaining strict confidentiality. This hybrid position requires strong communication skills, empathy, and experience in a bilingual call center environment.

Responsibilities

Answer inbound and outbound calls to resolve member inquiries in English and Spanish
Educate members about pharmacy benefits and deliver one-call resolution
Document issues and route inquiries to appropriate departments for investigation

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.