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Lead, Member Support at SmithRx - ApplyBlast

Lead, Member Support

SmithRx

4 days ago

3.7 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

SmithRx is seeking a motivated supervisor to manage a team of call center agents, focusing on driving daily performance, tracking attendance, and delivering exceptional member experiences. The role involves coaching and mentoring team members, monitoring agent interactions, and assisting with onboarding and peak volume support. This position requires strong customer service skills and experience in a call center environment.

Responsibilities

Manage and oversee a team of call center agents
Coach and mentor agents to drive performance and growth
Track attendance and monitor agent interactions to ensure quality

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.