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Bilingual Pharmacy Guide at Devoted Health - ApplyBlast

Bilingual Pharmacy Guide

Devoted Health

24 days ago

3.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Bilingual Pharmacy Guide role at Devoted Health is a fast-paced, high-volume member outreach position focused on helping members overcome barriers to medication adherence and accessing care. The role involves conducting outbound phone calls to engage both English and Spanish-speaking members, building trust, and connecting them with pharmacy, financial assistance, and care support programs. Success in this position requires strong problem-solving skills, empathy, and the ability to adapt to evolving environments while meeting measurable performance goals.

Responsibilities

Manage high-volume outbound phone calls to engage members in medication adherence programs
Build trust and identify barriers to care through active listening and personalized communication
Enroll eligible members in pharmacy, financial assistance, and care support programs

Skills

About Devoted Health

devoted.com

Headquarters

Waltham, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2017

View Profile

Devoted Health is a U.S.-based Medicare Advantage provider offering plans with comprehensive benefits. Plans include prescription drug coverage, dental and vision care, over-the-counter allowances, and hearing services, along with tools to find doctors and manage benefits. The company emphasizes patient navigation and a U.S.-based service team to help members understand and use their benefits.